Posted on Monday, June 12th, 2017 in Use cases

Use Case Workflow Management

Application: Workflow Manager including Asset Inspector

A Field Service Engineer (FSE) working for a DSO starts his day. He uses his smartphone to log into the SIM-CI Workflow Manager application.

User-centered & secure workflow

The application opens all current work orders, lists the priorities and suggests the best route for the day. The first job listed is a damaged 10kV electricity cable that needs to be repaired. Being guided by the SIM-CI app, the FSE arrives on the spot and via the application receives a checklist leading him to all safety precautions tailored to the job at hand. A Geo-fence is created automatically so all users of the SIM-CI application can see someone is working on that specific high-voltage cable.

Following instructions on his smartphone, the FSE turns off the power supply to the cable and starts to excavate the cable. However, he finds two cables, one of which that did not appear in the visual representation of the data at hand. He cannot identify the origins, let alone the properties of the cable and decides to call in assistance.

Instant communication and assistance

He activates the SIM-CI Secure Communicator. The SIM-CI platform now analyses all possible network owners in the surrounding area of his work order and feeds the Secure Communicator with a list of associated contacts. He calls the first contact, a Control Center Employee. This colleague instructs him to check a few cable ID-numbers in the medium voltage switch gear room associated with the location.

The Field Service Engineer (FSE) sends the cable data using the chat, but the origin of the cable remains unclear. The Asset Manager spots another switch room on his map and suspects the cable could originate from there. He shares the location with the FSE. The FSE can confirm the cable originates from the identified switch room. The FSE updates the Geo fence and his colleagues cuts off the power to the second cable. The FSE can now start repairing the damaged cable.

Enhancing quality of service

The lack of information on the second cable is identified as a GIS data issue; a log of the conversation with the data and footage is sent to a GIS employee with a request to update the data. After completing his work, the FSE uploads another image to indicate a safe distance to the power line. Once the FSE has cleared the geo fence area, the control room can re-activate the power on both cables. The FSE completes all associated checklist items to close his order and start the next work order.