Privacy statement SIM-CI Holding B.V.

When using this website, SIM-CI can gather your personal details, both directly (for example when you fill in a form) and indirectly (through cookies). SIM-CI will use these personal details solely for the purposes described in this Privacy Statement and will do everything possible to protect the personal details gathered.

In this document we describe: which data is gathered, for which purposes we process this data, how long we retain your data, how we use cookies, what your rights are, and how you can contact us.

This privacy statement was last edited on 09-07-2019. Whats new?

  • Information added about registering on the SIM-CI SaaS platform
  • Information about cookies used on the website

 

Browsing the website

When browsing our website we gather the following information:

  • through Google analytics cookies (see also the paragraph about how we use Google analytics):
    • IP-address (pseudonymized)
    • Type and language of your browser
    • Which pages you visit of the website
  • Functional cookies to manage sessions, security and load balancing

We collect this information for the purpose of analyzing how our website is used, and from which (general) location our users come. With this information we can optimize our website.

 

The newsletter

On this website you can subscribe to our newsletter. For this we gather the following information with your consent:

  • E-mail address
  • Name

We use this information for the purpose of: sending you the newsletter. We use a processor to provide this newsletter: Laposta. This party manages the e-mail lists for us, sends the newsletters, and gives us insights into if and how our newsletters are read. Laposta is a Dutch company and the data will not leave the EU. We made clear agreements with them about that they may not use the data for other purposes, and which security measures they must have in place.

If you want to withdraw your consent, you can unsubscribe by clicking the link in the newsletter. Your information will then be deleted from our database, and from the database of Laposta.

 

Registering for an event

On this website you can subscribe to events or request a demo. For this we gather the following information with your consent:

  • E-mail address
  • Name
  • Telephone number (optional)
  • Company and job title
  • Website (optional)

When registering for an event we will use the information for the purposes of:

  • Determining if you are part of the target audience for the event
  • sending you an invitation,
  • making a guest list (internally for SIM-CI),
  • sending you information about the event,
  • organizing the event itself (name badges, etc.)
  • asking for feedback after the event.

Depending on the event we will ask you beforehand for permission to publish some of your information on a guest list, which will be distributed on the event itself. You may also opt-in to: be put on our event or news mailing list; or for us to contact you about our products (in this case we will store your information in our CRM system). Our CRM system is hosted in our own office environment. Appropriate measures have been taken to ensure your data is well protected.

If you do not use one of these opt-in options, we will store your information for a maximum of 6 months after the event for administrative purposes, after which the data will be deleted.

Withdrawing your consent for the processing of your data can be done by sending an e-mail to: privacy@sim-ci.com

We will not share your information with other third parties, unless necessary to organize the event or when this is an obligation by law.

 

Requesting a demo

On this website you can request a demo. For this we gather the following information with your consent:

  • E-mail address
  • Name
  • Telephone number (optional)
  • Company and job title
  • Website (optional)
  • Industry
  • No. of employees
  • Solutions you are interested in

When requesting a demo we will use the information provided for the purposes of:

  • Determining if you are part of the target audience for receiving a demo
  • sending you an invitation,
  • sending you information about the demo,
  • contacting you about a possible sales opportunity
  • creating an entry in our CRM system, so we can see at a later moment if we have ever had contact with you, and if you were interested at that time. Our CRM system is hosted in our own office environment. Appropriate measures have been taken to ensure your data is well protected.

Depending on the type of demo we may ask you to bring identification and/or sign an NDA. Information about this will be provided beforehand.

Withdrawing your consent for the processing of your data can be done by sending an e-mail to: privacy@sim-ci.com

We will not share your information with other third parties.

 

 

Registering on the SIM•CI SaaS platform

If and when you have acquired user access rights for one of our online (SaaS) services (SIM•SURE, SIM•SAFE, or SIM•SHAPE) you will be able to register the number of users specified by your contract. Your system administrator can enter the intended users’ email addresses and invite them to create a login account. Users will be asked to supply the following information:

  • First name, family name
  • Organization
  • Email address
  • IP address of the device that is used for login

The IP address is only stored for the duration of a user session login and is used to make sure that the account is single sign on. The remaining information is used to verify access and user rights and will be stored for the duration of the service contract.

 

Downloading a service sheet

On the website you can download our service sheets, after filling in some contact information (name, e-mail address, phone number and company). We need your e-mail to send you the service sheet. Also, we like to contact you once to ask feedback on our service sheet, and to ask if the services mentioned apply to your field of work. You give consent for this if you download the service sheet. As is your right, you can withdraw this consent at any time. You can do this during the call, or by sending an e-mail to: privacy@sim-ci.com. After this contact, or if we failed multiple times to reach you, we will delete your information.

 

Cookies

Except for the Google analytics cookies described below, our website also uses functional cookies.

Used cookies

Name Domain Duration Description Type
_cfduid .sim-ci.com 1 year Cloudfare session cookie. Used for load balancing and white listing trusted users Functional, third party
_ga .sim-ci.com 2 year Google analytics cookie, see paragraph about Google analytics. Used to distinguish users Analytical
PHP5SESSID www.sim-ci.com Session* The session cookie of the PHP server Functional
Server www.sim-ci.com Session* A session cookie Functional

*When the Duration is “Session”, the cookie will exist as long as you have the website open. This cookie is deleted when you close the page or close the browser.

Google analytics

Google analytics is used by this website to get reports on how our website is used. We do not allow Google to share this information with other Google entities, other Google products or third parties, and the IP-addresses we process are pseudonymized (the last number is omitted, for example: 122.3.112.x). We also signed a processing agreement with Google. However, Google can be asked to provide information to third parties when obliged to by law, and Google can use third parties to process data in name of Google. We cannot control this, and therefor recommend to read Google analytics’ privacy policy: https://support.Google.com/analytics/answer/6004245?hl=nl

 

Google Maps

We use the Google Maps service on our contact page. This allows a geographical map to be displayed on websites. Route descriptions can also be made with this. When using Google Maps, different cookies are set, for example to remember the zoom level. We have no control over these cookies and therefore recommend to read Google maps’ privacy policy.

Google anonymises the collected information as much as possible. Your IP address is explicitly not given. The information is transferred to and stored by Google on servers in the United States. Google adheres to the Privacy Shield principles and is affiliated with the Privacy Shield program of the US Department of Commerce. In this way, there is an appropriate level of protection for the processing of any personal data.

 

YouTube and Vimeo video services

We also use the video services from YouTube and Vimeo. This allows you to watch videos that we place (embedded) in the website. YouTube and Vimeo (possibly) place a cookie or multiple cookies on your computer to record your surfing behavior and to show you relevant videos after viewing the video based on your surfing behavior in the past. We have no control over these cookies and therefore recommend to read YouTube’s and Vimeo’s privacy policy.

 

Security

Protection of your data is not possible without security measures. We therefor try to maintain a high level of security, by making sure our software is up to date, by providing an encrypted version of the website only (using https and security headers), and by carefully choosing content. However, sometimes mistakes can be made. Have you found one? Please notify us via the e-mail provided below.

 

Third party websites

This privacy statement does not apply to websites of third parties that we might link to (for example in news items). We cannot guarantee that these third parties respect your privacy or handle your personal information in a safe way.

 

Changes to this privacy statement

We maintain the right to change this privacy statement. Please revisit this page to keep up to date. When changing this privacy statement, we will include a short summary of what has changed since the previous version.

 

Your rights

According to our EU privacy law you have the right to lodge a complaint with the supervisory authority if you think your rights are violated.

Towards us, you also have the right of access, rectification, restriction of processing and erasure of your information. You also have the right to withdraw you consent for processing. To use these rights, or if you have any questions regarding this policy, please contact us via the e-mail address below.

 

Contact details:

privacy@sim-ci.com
SIM-CI Holding B.V.
Wilhelmina van Pruisenweg 35
2595 AN The Hague
The Netherlands

 

Link: https://autoriteitpersoonsgegevens.nl/nl/onderwerpen/internet-telefoon-tv-en-post/cookies#hoe-kan-ik-Google-analytics-privacyvriendelijk-instellen-4898

Link: https://ictrecht.nl/juridisch-advies/cookies-en-privacy/Google-analytics/

Privacy voorkeuren
Wij gebruiken cookies om uw ervaring te verbeteren tijdens het gebruik van onze website. Als u onze Services via een browser gebruikt, kunt u cookies beperken, blokkeren of verwijderen via de instellingen van uw webbrowser. We gebruiken ook inhoud en scripts van derden die trackingtechnologieën kunnen gebruiken. U kunt hieronder selectief uw toestemming geven om dergelijke ingesloten derden toe te staan. Voor volledige informatie over de cookies die we gebruiken, de gegevens die we verzamelen en de manier waarop we deze verwerken, raadpleegt u ons Privacybeleid
Youtube
Toestemming om inhoud weer te geven van - Youtube
Vimeo
Toestemming om inhoud weer te geven van - Vimeo
Google Maps
Toestemming om inhoud weer te geven van - Google